- Support a key Healthcare client growing at a fast pace
- Serve as primary contact for implementing against all omnichannel programs, specifically media/CRM campaigns to both client and internal teams
- Works cross-functionally with client’s brands, technology teams, agencies, and internal teams to deliver on their email marketing strategy, developing detailed project specifications, manage workload, and providing end-to-end project management.
- Manages and leads the agency team in all aspects of project development and ensure delivery of high-quality creative work product standards (i.e., excellent creative, on target strategically, on time, and on budget)
- Organizes, plans, and works with the implementation team to execute email marketing projects and campaigns from conception through implementation.
- Ensure overall client satisfaction through timely and accurate execution of all email marketing campaigns/projects and frequent status communications.
- Participate in the quality assurance process to ensure final product meets client’s expectations
- Schedule and track brand/campaign’s milestones and success
- Monitor and ensure proper escalations when needed
- Maintain standards for process documentation
- Participates in development of marketing and tactical plans
- Participates in strategy discussions and client presentations
- Provide frequent reporting on performance and recommendations for optimization
- Manages general financial reporting, project budgets, and monthly invoicing related to interactive projects
- Manages matrix of 20+ team members from multiple capabilities
- May manage 1-3 direct reports, as necessary
Required Experience and Qualifications:
- REQUIRED: 8+ years of Healthcare/Pharmaceutical Marketing “Agency” experience in client facing role
- REQUIRED: FDA Regulatory Process experience (how assets get from concept to approvals)
- REQUIRED: Program/Project Management acumen and ability to drive large projects with multiple stakeholders to successful completion
- CRM/Digital Marketing experience preferred
- Ability to manage medium to large, complex programs and projects.
- Ability to multi-task and balance many priorities at the same time.
- PMP or CSM certification is preferred but not required.
- Excellent and proven ability to represent ideas visually.
- Self directed with a sense of urgency in solving client issues
- Ability to perform in a team, process-oriented environment
- Ability to adapt to difficult situations
- Willingness to travel (where needed post pandemic)
Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on
proof, not promises.TM Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate, and prove measurable business outcomes.
Powered by CORE ID,® the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies, and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty, and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com.
Follow us on Twitter at @EpsilonMktg.
We see a world where modern marketing is built on truth, trust and transparency,
not smoke and mirrors. We want to be part of a world where consumers are
recognized and respected, privacy is protected and integrity is expected.
We enable marketing built on proof, not promises. We create robust customer
experiences that drive performance at the individual level, and help brands make
smarter decisions that drive real business outcomes.
