Area General Manager

We are looking for candidates who will:

• have oversight of daily dining operations for 3 locations;

• deliver high quality food service;

• implement Sodexo systems and programs, and oversee training of staff;

• continuously evaluates service to ensure patient and client satisfaction;

• drive employee engagement and patient satisfaction through strong leadership skills;

• integrate fully within our client’s organization and be a trusted advisor with a customer service focus;

• achieve company and client financial targets and goals;

• develop and maintain strong client and customer relationships;

• develop strategic plans;

• create a positive environment; and

• ensure Sodexo Standards are met.

The ideal candidate has:

• 5 or more years previous food service management experience in a healthcare / senior living environment;

• a dietary management certification (CDM) or must be willing to obtain;

• strong financial skills, fee accounts;  

• a strong background in safety and sanitation compliance;

• a work history demonstrating strong leadership and hospitality skills and the ability to work collaboratively;

• the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;

• knowledge of compliance to food safety, sanitation, and overall workplace safety standards;

• the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and

• working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC), and is proficient in computer skills and report management experience.

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

Position Summary

Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.

Key Duties:

• Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

• Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

• Central Point of Contact for Client Liaison promoting a solid business partnership – assists in contract negotiations for the system.

• Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

• Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

• Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Qualifications & Requirements

Basic Education Requirement – Bachelor’s Degree or equivalent experience

Basic Management Experience – 5 years

Basic Functional Experience – 5 years