Business Improvement Manager

The Business Improvement Manager will be a primary resource of lean expertise for the Sodexo NORAM Healthcare service operations and will lead cross-functional teams through the implementation of Lean and other Business Improvement initiatives.

This Manager will support our Healthcare accounts located in the San Diego, CA region.  This position may require travel 50% of the time.

This role will be responsible for leading change, training, coaching, and mentoring Operations managers to adopt continuous improvement programs and methods at their sites. This role will be critical in the development, deployment and maintenance of engineered labor standards. The Manager, BI will also identify, train, coach, develop process change agents, direct reports as well as high potential future leaders.

The successful candidate will:

Deploy Business Improvement & Process Change Initiatives

• Develop an operational understanding of all relevant current state processes as well as client priorities at assigned locations ensuring solution fit for purpose.

• Manage deployment of business improvement initiatives in a quality and timely manner to ensure ROI targets are achieved.

• Develop, deploy, and maintain engineered labor standards at assigned locations.

• Assist in training operations staff on Lean Principles such as work sampling, root cause analysis, and corrective action plans.

• Manage annual budget for the team as well as making sure all projects are executed on time, on budget with expected result and ROI.

• Provide budget guidance to Healthcare Operations teams regarding disruption, loss of productivity costs, and startup costs as it relates to projects.

Orchestrate and Lead Change Initiatives

• Understand national and global operational strategy as well as specific client needs in assigned areas and funnel innovation and opportunity requests to IE directors.

• Utilize appropriate continuous improvement and project management techniques to develop solutions for assigned projects.

• Effectively utilize the IE Business Improvement model to filter, scope, and prioritize change initiatives ensuring both a cohesive national strategy and key local needs are met.

• Establish collaborative relationships with internal and client key stakeholders to ensure successful implementation of quality, sustainable changes.

Talent

• Identify high potential associates within the organization and recruit, coach, mentor them in leading and implementing change initiatives.

• Lead a culture of continuous learning and development.

Is this opportunity right for you? We are looking for candidates who have:

• Continuous improvement experience;

• Industrial engineering experience; 

• Excellent Project management and organizational skills;

• Experience with Data and statistical analysis;

• Enterprise Resource Planning systems, databases, advanced Microsoft Excel (SAP, Oracle, Java, SQL, Tableau) experience;

• Strong leadership skills.

Preferred qualifications:

• Lean Six Sigma Black Belt certification;

• PMP certification;

• Bachelor’s Degree in Industrial Engineering or equivalent experience;

• Experience personally leading multiple change initiatives from design to implementation, showing sustained results across diverse processes;

• 5+ years work experience with process improvement projects and/or project management.

Position Summary

The Business Improvement Manager will be a primary resource of lean expertise for the segment and will lead cross-functional teams through the implementation of Lean and other business improvement initiatives. This role will be responsible for leading change, training, coaching, and mentoring Operations managers to adopt continuous improvement programs and methods at their sites. This role will be critical in the development, deployment and maintenance of engineered labor standards. The Manager, BI will also identify, train, coach, develop process change agents, direct reports as well as high potential future leaders.

Qualifications & Requirements

Basic Education Requirement – Bachelor’s Degree or equivalent experience

Basic Management Experience – 5 years

Basic Functional Experience – 3 years