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Commercial Collections Specialist

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Full-Time
  • Boise, ID
  • Post Date: April 15, 2022
  • Apply Before: May 31, 2022
Job Level : Early Career
Industry : Culinary
Qualifications : Associates Degree
Job Description

The Commercial Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction.   Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities.  The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner.  

 

The successful candidate will:

  • Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
  • Contact clients or Accounts Payable offices regarding past due balance.  Understand their situation and work to resolve delinquency.
  • Investigate and resolve client queries, discrepancies and disputes. 
  • Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions. 
  • Establish “Promises to Pay” and provide timely follow-up on payment commitments.
  • Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
  • Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
  • Request write-offs, reapplications and refunds appropriately
  • Escalate large collection issues appropriately
  • Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
  • Provide backup support to teammates as needed.

Is this opportunity right for you? We are looking for candidates who are/have: 

  • Associates degree or equivalent experience in Accounts Receivables/Collections

Position Summary

The Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction.   Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities.  The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner.  This role is located at our Financial Service Center in Williamsville, NY.   Strong candidates who are not local to our Financial Service Center will be considered to work virtually from a home office.

 

Primary Duties include:

  • Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
  • Contact clients or Accounts Payable offices regarding past due balance.  Understand their situation and work to resolve delinquency.
  • Investigate and resolve client queries, discrepancies and disputes. 
  • Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions. 
  • Establish “Promises to Pay” and provide timely follow-up on payment commitments.
  • Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
  • Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
  • Request write-offs, reapplications and refunds appropriately
  • Escalate large collection issues appropriately
  • Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
  • Provide backup support to teammates as needed.

Qualifications & Requirements

Basic Education Requirement – Associates degree or equivalent experience in Accounts Receivables/Collections

 

About Us
Serving Equality For Communities

We serve to uplift communities, to advocate equity, to ensure inclusion, to be a force for change, We are SodexoMagic. We sustain and empower communities everywhere through healthy food and exceptional services. We stand with our employees and partners to ensure quality of life services that safeguard wellness for all communities to create a just and more equitable future for all people. Through who we are, through what we do, through our legacy, we stand committed to…serving equality for communities.


“We always overdeliver to our customers. We want to make sure we put a smile on their face each and every day. As the leader, I want to empower our team to deliver best in class service.” - MAGIC JOHNSON

WORKING WITH US

SodexoMagic was founded in 2006 between Sodexo and NBA Hall of Famer, Magic Johnson. Mr. Johnson knows what it takes to motivate and create a winning team. With now over 6,500+ employees (72% diverse) serving more than 1,700 sites, we always over deliver to our customers. Industries we serve include Colleges/Universities, K-12, Corporate and Healthcare.


SodexoMagic operates under the following pillars:


NOURISHMENT

We are committed to providing the highest possible quality of food and service to our communities. Our Chief Culinary Advisor, Chef Garvin leads our community of chefs using food to inspire and delivering great recipes that present healthier choices for our clients and customers.

QUALITY OF LIFE

Because we are the communities we serve, it is crucial that we understand the people we interact with daily: their challenges as well as their dreams. Through employment opportunities, community events, and philanthropic endeavors, we are dedicated to those who make us who we are.

WELLNESS

We champion programs geared toward mental health and are dedicated to the power of collaboration to spark healthy communities.

EQUALITY

We are committed to supporting diversity and inclusion through purchases of goods and services from minority and women -owned businesses. All neighborhoods deserve every opportunity to thrive and grow.

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