Commercial Collections Specialist

The Commercial Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction.   Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities.  The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner.  

The successful candidate will:

• Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
• Contact clients or Accounts Payable offices regarding past due balance.  Understand their situation and work to resolve delinquency.
• Investigate and resolve client queries, discrepancies and disputes. 
• Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions. 
• Establish “Promises to Pay” and provide timely follow-up on payment commitments.
• Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
• Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
• Request write-offs, reapplications and refunds appropriately
• Escalate large collection issues appropriately
• Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
• Provide backup support to teammates as needed.

Is this opportunity right for you? We are looking for candidates who are/have: 

• Associates degree or equivalent experience in Accounts Receivables/Collections

Position Summary

The Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction.   Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities.  The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner.  This role is located at our Financial Service Center in Williamsville, NY.   Strong candidates who are not local to our Financial Service Center will be considered to work virtually from a home office.

Primary Duties include:

• Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
• Contact clients or Accounts Payable offices regarding past due balance.  Understand their situation and work to resolve delinquency.
• Investigate and resolve client queries, discrepancies and disputes. 
• Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions. 
• Establish “Promises to Pay” and provide timely follow-up on payment commitments.
• Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
• Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
• Request write-offs, reapplications and refunds appropriately
• Escalate large collection issues appropriately
• Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
• Provide backup support to teammates as needed.

Qualifications & Requirements

Basic Education Requirement – Associates degree or equivalent experience in Accounts Receivables/Collections