Sodexo’s Airline Lounge Segment has an exciting opening for a Club/Lounge General Manager at one of the private airline lounges at Raleigh-Durham International Airport (RDU). The lounge is dedicated space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the full-service bar. We are seeking a dynamic and energetic manager who is focused on elevating guest experience.
As the Club General Manager, you will have responsibility for daily operations and service staff including bartenders, cooks, supervisors and appearance care (custodial staff), and all food and beverage services for this private club. This is a hands-on manager role and will be very active in daily service operations. The ideal candidate will have food & beverage knowledge/experience, a strong eye for detail, overall excellent service standards and most importantly, be a true team leader. As the General Manager you will also be responsible for financials and cost controls.
If you have experience managing food and beverage outlets at a hotel, private club or other upscale hospitality venue, we want to hear from you!
The successful candidate will:
- have oversight of daily food operations and deliver a high-quality product;
- achieve company and client financial targets and goals;
- develop and maintain client and customer relationships;
- motivate, coach, mentor and develop frontline (hourly) staff; and/or
- ensure Sodexo standards are met to include compliance with company food and physical safety programs.
Is this opportunity right for you? We are looking for candidates who:
- have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
- possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
- exhibit flexibility to take on additional responsibilities as needed; and/or
- demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.
Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar, Food For Sale, Appearance Care, Credential Desk, Purchasing and Concierge Services. Senior-most person assigned to a one client account.
Qualifications & Requirements
Basic Education Requirement – Bachelor’s Degree or equivalent experience
Basic Management Experience – 5 years
Basic Functional Experience – 5 years
We serve to uplift communities, to advocate equity, to ensure inclusion, to be a force for change, We are SodexoMagic. We sustain and empower communities everywhere through healthy food and exceptional services. We stand with our employees and partners to ensure quality of life services that safeguard wellness for all communities to create a just and more equitable future for all people. Through who we are, through what we do, through our legacy, we stand committed to…serving equality for communities.
“We always overdeliver to our customers. We want to make sure we put a smile on their face each and every day. As the leader, I want to empower our team to deliver best in class service.” - MAGIC JOHNSON
SodexoMagic was founded in 2006 between Sodexo and NBA Hall of Famer, Magic Johnson. Mr. Johnson knows what it takes to motivate and create a winning team. With now over 6,500+ employees (72% diverse) serving more than 1,700 sites, we always over deliver to our customers. Industries we serve include Colleges/Universities, K-12, Corporate and Healthcare.
SodexoMagic operates under the following pillars:
We are committed to providing the highest possible quality of food and service to our communities. Our Chief Culinary Advisor, Chef Garvin leads our community of chefs using food to inspire and delivering great recipes that present healthier choices for our clients and customers.
QUALITY OF LIFE
Because we are the communities we serve, it is crucial that we understand the people we interact with daily: their challenges as well as their dreams. Through employment opportunities, community events, and philanthropic endeavors, we are dedicated to those who make us who we are.
We champion programs geared toward mental health and are dedicated to the power of collaboration to spark healthy communities.
We are committed to supporting diversity and inclusion through purchases of goods and services from minority and women -owned businesses. All neighborhoods deserve every opportunity to thrive and grow.