Hospitality Professional

Sodexo is looking for an extroverted and enthusiastic Community Relations Coordinator for a very high-profile role within a corporate client environment in Rahway, New Jersey. The role of Community Manager offers white glove customer service at different positions around the client campus. Community Managers are outgoing, positive and confident individuals who assist our clients in face-to-face interactions, email and phone conversations. They provide prompt, courteous and customer-oriented services to employees, contractors and visitors to our client campus. In this role, you will make recommendations; offer suggestions; design, execute and facilitate events; as well as fulfill varying in the moment-requests that exceed expectations for a frictionless workday. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible Monday to Friday schedule.

Who You Are:

• Confident and outgoing

• Engaging personality

• Building meaningful relationships comes naturally to you

• Professional communicator with excellent written, listening and conversational skills

• Passionate about providing exceptional customer service

• Detail-oriented and passionate about exceeding expectations

• Able to manage and prioritize multiple tasks daily

• Comfortable with computers and technology

Key Responsibilities: 

• Greeting all visitors, clients and employees with enthusiasm and professionalism

• Responding to emails and requests in a timely and professional manner

• Support visitor processing, issue facility access cards and badges to employees & visitors

• Provide uncompromising service to employees by arranging personal and convenience services

• Assist with scheduling meeting rooms, assist administration or other departments on various tasks

• Handling facilities requests

• Greeting vendors/employees

• Helping with set-up and breakdown of event registration tables

• Ordering/delivering personal celebratory catering; and

• Ensuring common space cleanliness.

• Research and provide relevant information on campus events and community activities

• Participate in onsite events promoting amenity services and new initiatives, including help with set-up and breakdown of those events

• Hit monthly targeted goals assigned by the Onsite Manager

• Accountable for entering all documented data daily in the Circles record tracking system

• Project an approachable and professional image – always

• Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email

• Maintain a general understanding of events occurring in the local area

• Respond to employee requests in a professional, courteous and timely manner, without exception

• Collaborate on new ideas and initiatives with team members and your Onsite Manager

• Maintain a clean and organized working environment

• Consistently provide best in class customer service in a fast paced, structured environment 

Is this opportunity right for you? We are looking for candidates who have:  

• At least 1 year of hospitality and/or customer service experience

• Bachelor’s degree (or combination of experience and Associate’s degree/education)

• Demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word

• Knowledge of SalesForce CRM application, a plus

• Excellent written and oral communication skills

• Active listening

• Desire for continuous learning

• Flexibility to adapt to changing tasks/priorities

• Reliable transportation

• Proficient in Microsoft Word and PowerPoint 

Please Note:

A Covid-19 Vaccination is required to work at this site. 

Position Summary

Coordinates and supports programs to promote good will by disseminating information to employees and helping to match local community NGOs to Sodexo units that align with the community relations programs.  Plans, coordinates, and communicates projects with vendors, marketing and operations that support Sodexo’s central focus of promoting employee engagement, the Sodexo brand, and departmental strategies.  

Qualifications & Requirements

Basic Education Requirement – Associate’s Degree or equivalent experience

Basic Functional Experience – 2 years of experience working in a corporate environment