The Product Analyst will be part of the product delivery team that collaborates with business partners across the organization as well as engineering. As a Product Analyst you will serve as a liaison between your development team and Product Director and Product Owner to gather, document, and write software business requirements for the application as well as function as your team’s Scrum Master to help guide them through the Scrum process framework.
Position Responsibilities:
- Responsible for documentation of business requirements from the Product Owner and refinement within the context of software application for use by the development team for creating new increments of software
- Document software implemented by the development team for future reference by the development team and other internal departments.
- Document decisions and the supporting reasons for the action made at each team and stakeholder meetings
- Function as a Subject Matter Expert for your product to help bridge the gap between business users and the development team.
- Report on common sources of technical issues or questions and make recommendations to the Product Owner.
- Constantly evaluate ways to improve monitoring, discover issues and deliver better value to the customer.
- Identify and communicate risks to delivery to management
- Builds and maintains inclusive cross-functional partnerships directly with key stakeholders across our Product, Engineering teams
- Responsible for troubleshooting software applications and document technical resolutions for research tickets
- As Scrum Master for your team, help foster Scrum values and coach the team through the various Scrum Events
- Ensures that Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective take place
- Facilitates the use of data, including standardized Objectives and Key Results (OKRs) and consistent measurement methodologies for product and feature effectiveness and utilization
- Validates accuracy of data and provides analysis to highlight unusual trends
- Presents how the product’s features support the business strategy and service delivery model. Provides data and recommendations for decision making to impact the product and roadmap, May update or own some of the product management documentation
- Coordinates with internal resources on complex research and analysis from idea generation through implementation
- Generates reports using queries and report templates, modifying these queries as required
- Undertakes ad-hoc analysis and reporting for cross team distribution as required
- All other duties as assigned
Position Requirements:
- A bachelor’s degree in computer science, management information systems, business or similar
- Exceptional verbal communication and interpersonal skills.
- Exceptional writing skills demonstrated by delivering clear and correct communication.
- Demonstrable critical thinking and analytical skills, including the ability and confidence to make conclusions and recommendations from data
- Ability to analyze complex data or system issues to provide actionable recommendations.
- Ability to identify, develop and document requirements that clearly support and communicate needs to stakeholders, developers, and supporting teams.
- Proactive communication skills and track record of setting and executing on clear, realistic deliverable timelines
- Ability to effectively troubleshoot data inaccuracies, identify root causes and help recommend corrective action.
- Prior Scrum experience and certifications strongly preferred
- Prior Jira/Confluence experience preferred
- Ability to effectively partner in the development and execution of business strategies. Use strong analytical capabilities and a fact-based approach to develop effective solution to business issues
- Strong multitasking and prioritizing abilities while being nimble and adaptable
- Projects the highest levels of integrity while winning through a consultative and collaborative partnership
- Superior interpersonal communication and presentation skills as proven organizational skills
- Advanced experience querying data (SQL), and ad hoc analysis (Excel)
Affinitiv is the largest provider of end-to-end, data-driven marketing, and software solutions exclusively focused on automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, but we’re also well-versed in OEM standards and the intricacies of a dealership or group’s local business.
So, what’s that mean for you? Through a technology-driven, consultative approach, we create a true partnership with our clients, tapping into exactly what they need to reach their unique goals, increase customer loyalty, and maximize revenue.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv Diversity Council (BRIDGE): Building Real Inclusion via Deliberate Growth and Empathy. BRIDGE is a group of progress-minded Affinitiv team members and leaders who have volunteered to jumpstart and lead our diversity, equality, and inclusion initiatives and strategies. We are a group of people from many different backgrounds, cultures, abilities, and life experiences.
Our Values
We are advocates of diversity and celebrate the richness it brings to our company and culture. We champion inclusivity and strive to serve as a reflection of the customers and communities we represent.
