Senior Account Manager

Manage top tier clients to help grow their email marketing business.  Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations

• Fully understand the client’s business including objectives, roles, and concerns
• Effectively work with multiple departments throughout project development and implementation.
• Assist Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions
• Continually look for ways to improve account growth through clear understanding of clients’ objectives and goals.
• Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.
• Provide leadership and mentoring to Associate Account Executives, Account Executive and Account Managers, as assigned
• Prepares data processing specifications and perform audits
• Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off
• Coordinates or Directs third party vendor services
• Prepares well-organized, clear and concise communications
• Responsible for Change Requests to notify team of scope changes
• Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines
• Works closely with other business functions; collaboration
• Point of contact for the client; liaison to Epsilon; represent the client interests; Agency
• Driver of communication with client; expectation setting, ex: budget, timeline, scope
• Responsible for day-to-day functions of our business, including: and reporting
• Estimating staffing and scoping for projects
• Consistently strengthens and adds value to the client relationships
• Leverage knowledge of technology capabilities to provide recommendations and solutions to clients
• Thorough understanding of competitive landscape and development and application of leadership in area of expertise
• Thorough understanding of managing multi-channel marketing campaigns; specifically direct mail and email campaigns
• Managing 1-2 direct reports is a possibility

Skills and Experience:

• At least 8+ years of relevant client experience in multichannel marketing; specifically digital/email, direct mail and social media marketing or other related disciplines; at least 8+ years of relevant agency experience
• Strong knowledge of marketing  principles and strategies  –  experience with major consumer brands and online/ interactive channels preferred
• Pharmaceutical marketing experience preferred
• Demonstrated experience in managing client relationships
• Strong understanding of email and/or digital marketing processes
• Demonstrates a clear aptitude for managing projects
• Excellent communication skills, both written and oral.
• Knowledge of customer retention process and the ability to analyze processes
• Self directed with a sense of urgency in solving client issues
• Ability to adapt to difficult situations
• Willingness to travel (occasionally)
• Ability to perform in a team, process-oriented environment
• Bachelor’s Degree highly preferred