Senior Director- MarTech Delivery Lead (Remote)

Problems? You solve them. Resources? You find them. Expectations? You blow them out of the water. As a Sr. Director of MarTech Delivery Lead, you conceive a plan and make it happen—guiding multi-disciplinary teams from first contact to final delivery, and keeping a keen eye on budgets, timelines, and relationships along the way. You’re a natural-born leader, organizer, and people person, and your skills are on display every day.

We drive digital transformation, customer experience and digital marketing operations in rapidly changing sectors like web content management for digital customer experience, marketing automation, mobile applications, social media, ecommerce, web-based applications, and digital marketing platforms. This exciting leadership opportunity encompasses all facets of digital marketing delivery management, team leadership, solution management, technical project, and client management. This leader will also be responsible for the execution of the project life cycle aligned to client business needs and on occasion support business development initiatives to expand the current Epsilon footprint within our clients.

This successful leader must have digital marketing technology, technical & PMO domain expertise and excellent communication skills that allow for cultivating confidence and trust with our clients as well as internal Epsilon business partners. The MarTech Delivery Leader will apply their technical acumen in multi-channel digital to help construct solutions which best leverage Epsilons digital capabilities.

The ideal candidate will have a management consulting or digital agency background delivering large-scale marketing technology solutions (plus if you have experience with SFMC and/or Adobe Experience Cloud implementations).

What you’ll do

• Provide day-to-day leadership over engagement teams comprised of both new solution and maintenance/break-fix driving the stability and growth of digital experience solutions and web/mobile/social digital marketing technologies.

• Lead implementation teams to ensure quality, completeness, and timeliness of solution delivery.

• Manage engagement economics & risk

• Serve as first-line of escalation from the project delivery teams

• Provide thought-leadership to staff and clients related to solution architecture, solution capabilities, applied SDLC and application maintenance operations.

• Manage offshore development team, and knowledgeable around driving cost savings/efficiencies via offshore team.

• Stay abreast of latest digital marketing technology trends and all of Epsilon’s product offerings to integrate into annual account planning efforts, business development efforts and overall client marketing technology roadmaps.

• Effectively communicate program status and progress against objectives to clients and senior management. Synthesize relevant information on key milestones, success criteria, staff and client and risks. Escalate critical issues appropriately.

• Responsible for overseeing and implementing continual process improvement initiatives; both corporate driven as well as individually defined.

What you have

• Possess a unique blend of business and technical savvy in the digital world; a big-picture vision and ability to effectively roadmap a desired outcome, and the delivery know-how to make that vision a reality.

• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment. At least four years’ experience creating the vision, roadmap, and strategic direction for highly complex technology projects.

• Excellent knowledge of state-of-the-art technologies within Digital (including CMS, CXM, Marketing Automation, CDP’s, e-commerce, etc), IT infrastructure and application development and proven experience in digital leadership.

• Strong background with marketing technologies, business skills and consumer-orientation.

• Strategic thinker that constantly challenges clients and teams to improve.

• Experience in managing digital transformation including translating business issues into customer solutions including opportunity identification, requirements development, and delivery.

• Experience in managing all PMO activities including Preparing Project Status Reports, Change Management, Stakeholder Management, Communications, Planning, Benefits Tracking, Facilitation of governance forums.

• At least 8 years’ consulting or relevant agency experience in digital marketing who has experience with:

• Managing client expectations and overseeing budgets

• Managing in an environment with multi-country/cultural teams

• Leading a team of cross-functional direct reports

• Supporting opportunity pursuit, engagement, or delivery teams

• SDLC and Agile Methodologies

• Working in a highly matrixed environment on multiple priorities under pressure

Bonus points

• Thought leader in digital marketing emerging technologies

• International experience to engage with a global organization

• Management and delivery of enterprise-class products for large corporations

• Experience managing multiple projects simultaneously

• Strong analytical and technical skills

• Strong oral and written communication skills, including presentation skills

• Strong problem solving and troubleshooting skills

• Willingness to mentor junior staff

• PMP and CSM certifications