Technician I

Role Summary: The Data Solutions Technician is responsible for working with our Sales and support teams to provide the highest quality products and services to our internal and external customers. Primary responsibility is timely and accurate delivery of statistical models, count / list fulfillments, and data overlay/installs. May also have supporting efforts for email and online promotion. Serves as a contact resource for customers, service bureaus, and other internal partners.

Key Accountabilities / Metrics:

Accuracy

• Execute count / order parameters to client/sales specifications
• Quality control of all projects using prescribed verification processes
• Meet and maintain departmental quality metrics
• Finance Administration / Internal Billing Support and SOX Compliance
• Document Retention

Productivity

• Timely execution of deliverables meeting / exceeding client expectations / deadlines
• Process order parameters through proprietary systems
• Meet Departmental productivity metrics
• Order/Workflow Management
• Continuous Process Improvement

Knowledge and Skill Development

• Attain proficiency thresholds within required interval
• Continuous Learning
• Maintain working knowledge of Industry, systems, process, and products
• Participate in training sessions as scheduled to supplement required technical knowledge

Organizational and Interpersonal Positioning (Focus on the Bottom Line , Acting with honor and Character, Relating Skills)

• Assist teammates to ensure obligations to internal/external customers are met
• Gains Trust and Support of Peers
• Encourages collaboration
• Represents own interests yet is fair to others
• Acts in line with core values/beliefs of the business
• Keeps confidences, admits mistakes, doesn’t misrepresent the facts for personal gain
• Takes responsibility/ownership for day to day assignments/activities
• Applies and maintains privacy and data security standards appropriately
• Maintains a customer first mindset in in promoting effective working relationships both internally and externally

Key Success Competencies:

• Action Oriented
• Approachability
• Composure
• Customer Focus
• Timely Decision Making
• Decision Quality
• Ethics and Values
• Functional/Technical Skills
• Integrity and Trust
• Listening
• Organizing
• Peer Relationships
• Perseverance
• Problem Solving
• Process Management
• Technical Learning
• Time Management
• Effective Communication

Knowledge, Skills and Qualifications:

• Bachelor Degree preferred
• Computer Skills: Demonstrated comfort and proficiency working in Windows, GUI, and Command Line interfaces such Unix (as applicable)
• 1 year direct marketing experience (preferred) and / or 2 years previous Sales support/customer service experience
• Customer focused – similar customer services experience
• High attention to detail
• Proven ability to work independently and as part of a team
• Ability to learn and apply knowledge quickly
• Flexible and adaptable in managing priorities in a fast-paced environment
• Working conditions: Flexibility relative to Scheduling / Overtime relative to the needs of the business

Salary Range: $45K – $50K