Jump Recruits is partnering with SodexoMAGIC looking for an Account Manager in the US.
SodexoMAGIC is seeking a High Performing Account Manager to take us to the next level of success.
SodexoMAGIC is seeking an Account Manager to drive and maximize client relationships and account management efforts for SodexoMagic accounts across North America.
This is a virtual leadership role. Candidates can be based in any US location near a major airport. Travel may be required for success in this role and can be up to 75%.
The Account Manager will drive, client relationship management, account retention and profitable growth for SodexoMagic’s dining/food and Facilities Management business portfolio. Reporting to the VP, Account Management, you will collaborate with Operations to elevate client partnerships while driving a client/consumer-centric growth mindset. You will also have project management oversight ensuring quality and execution of growth for each contract.
Key responsibilities include:
- Track execution of relationship management and operations activities through accounts’ by ensuring completion of Transition Meetings, Annual Expectation Meetings (AEMs), Quarterly Business Reviews (QBRs), etc.
- Establish and cultivate strong partnerships with assigned clients to expand web of influence, grow margins, increase business, and ensure a high level of retention and satisfaction is maintained.
- Collaborate with internal team on rebid and renewal RFP’s leveraging knowledge of clients, industry, and competitive landscape.
- Develop long term business strategies to enable growth, manage risks, and ensure specific client initiatives are achieved.
- Ensure quality of relationship management activities.
- Counsel Operations on relationship management best practices.
- Provide direct relationship management support during key contract milestones and to distressed accounts.
Preferred qualifications:
- Experience in leadership roles with ability to influence and effect change in a matrixed organization.
- Demonstrated success establishing, developing, and maintaining strong client relationships.
- Strong experience and knowledge working with RFP’s, preferably in a government sector.
- Strong client relationship management skills.
- Experience managing internal and external partner relationships and multiple concurrent processes.
- Strong written & verbal communication skills.
- Experience and ability to collaborate with clients and internal teams to ensure client growth and retention.
- Sodexo experience is a plus, in any other Sodexo segment.
- Experience and active participation in Operations and Business Development Processes.
- Deep understanding of industry, client, and consumer pain points.
Working for SodexoMAGIC:
How far will your ambition, talent and dedication take you? SodexoMAGIC fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles. We support these values and help them thrive in each employee.
SodexoMAGIC is an EEO/AA/Minority/Female/Disability/Veteran employer.
CO – Pay range: $92,900- $217,100 plus bonus.
Position Summary
- Develops and maintains positive business relationships with existing clients; investigates expanded business opportunities; works closely with operations teams to meet client needs
- Analyzes operational risks and challenges, and strategic planning to retain and grow business; performs cost-benefits and needs analysis
- Leads the development of sales presentations, proposals, and contractual sales documents for rebid and growth opportunities; applies all Global Sales Academy/Selling the Sodexo Way behaviors and methods.
- Monitors the business plan, budget and forecasts to achieve operations budgets and targets and attain overall financial goals, complies with all CRM requirements
- Researches on site effectiveness review, management development and plannin
- Responsible for managing a portfolio of accounts including retention, re-bid, and both new and horizontal sales processes under Sodexo Clients for Life model. Ensures client satisfaction with Sodexo services and secures continued business development opportunities for the Company. Maintains and maximizes client relationships to develops business solutions that improve client operations and reduce operating costs based on knowledge of organizational strengths and weaknesses, technological advances, external trends, competitors and customer needs. Upholds Company mission and values in addition to Quality of Life Offers as designated by the Segment.
Qualifications & Requirements
- Basic Education Requirement – Bachelor’s Degree or equivalent experience
- Basic Functional Experience – 7 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
We serve to uplift communities, to advocate equity, to ensure inclusion, to be a force for change, We are SodexoMagic. We sustain and empower communities everywhere through healthy food and exceptional services. We stand with our employees and partners to ensure quality of life services that safeguard wellness for all communities to create a just and more equitable future for all people. Through who we are, through what we do, through our legacy, we stand committed to…serving equality for communities.
“We always overdeliver to our customers. We want to make sure we put a smile on their face each and every day. As the leader, I want to empower our team to deliver best in class service.” - MAGIC JOHNSON
SodexoMagic was founded in 2006 between Sodexo and NBA Hall of Famer, Magic Johnson. Mr. Johnson knows what it takes to motivate and create a winning team. With now over 6,500+ employees (72% diverse) serving more than 1,700 sites, we always over deliver to our customers. Industries we serve include Colleges/Universities, K-12, Corporate and Healthcare.
SodexoMagic operates under the following pillars:
NOURISHMENT
We are committed to providing the highest possible quality of food and service to our communities. Our Chief Culinary Advisor, Chef Garvin leads our community of chefs using food to inspire and delivering great recipes that present healthier choices for our clients and customers.
QUALITY OF LIFE
Because we are the communities we serve, it is crucial that we understand the people we interact with daily: their challenges as well as their dreams. Through employment opportunities, community events, and philanthropic endeavors, we are dedicated to those who make us who we are.
WELLNESS
We champion programs geared toward mental health and are dedicated to the power of collaboration to spark healthy communities.
EQUALITY
We are committed to supporting diversity and inclusion through purchases of goods and services from minority and women -owned businesses. All neighborhoods deserve every opportunity to thrive and grow.
