Represents Epsilon Marketing Services in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.

Essential Duties & Responsibilities:

• Consistently meet or exceed sales goals by selling Epsilon Products to Clients in assigned market area.
• Provides proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Identifies need for additional products and services and communicates as appropriate.
• Recommends and develops direct mail promotions that address dealership concerns on a timely basis.
• Manage territory activity to optimize support of assigned key customers.
• Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Maintain and grows relationships with local OEM field representatives within the given territory.
• Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
• Solve existing issues and determine solutions to prevent further concerns.
• Maintain timely, detailed, and accurate records in Salesforce.com of activities, phone conversations, outcomes, and any other pertinent client interactions. Other reporting as required by assigned Executive Director.
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Responds to regional and corporate requests for information and follow up to support communication.

Qualifications:

• 1-2 years of customer service experience preferred.
• Effective communication (written and verbal) and interpersonal skills required.
• Basic computer skills required.

Job Type: Full-time

Pay: $16.83 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location