Field Marketing Coordinator

Sodexo University has an exciting opportunity for an innovative Field Marketing Coordinator to assist with marketing strategies and tactics for Tulane University Dining Services program in New Orleans, LA.  Operations consist of Resident Dining, Retail Dining, Concessions, and Catering/Conference Services. The Field Marketing Coordinator will be working with the Resident, Retail, & Catering managers, along with the Executive Chefs and General Manager to increase student engagement and participation in retail and resident dining locations.  The Field Marketing Coordinator will be a part of the marketing team, and will specialize in content writing with a focus on ADA Communications.  This is an hourly, non-exempt position.  

This is a great opportunity for a marketing or communications graduate with some field experience who has the ability to train along with possessing stellar verbal and written communication skills. The ideal candidate has a formal degree/ trade school certificate and food service marketing experience.   

Some of the primary responsibilities of this role are:

• Executes cascaded plans intended to increase customer insight/satisfaction through Surveys/Focus Groups/Engagement Promotions and relevant technology

• Implements cascaded internal/external communication through Websites/Social Media/Innovation Sharing/Best Practices

• Supports program awareness through a physical presence at site

Sodexo’s Marketing staff work with operations teams to develop marketing strategies that provide a high level of service and innovation for multiple cafes, catering, micro markets, brands and retail stores. Marketing is focused on growth strategies for increasing sales for the unit, improving customer satisfaction and promoting Sodexo’s Brand.   

Is this opportunity right for you? If your answer to the following questions is “yes” then please consider applying:

• Sales/Marketing: Can you help to increase the sales volume of our VMPs (Voluntary Meal Plans) through marketing efforts? Do you have the ability to successfully execute Sodexo marketing programs and plans as well as the competencies required to create and execute campus-specific “in-house” marketing programs?

• Student Engagement: Can you engage with and integrate into the student body in order to obtain honest and constructive feedback and suggestions?

• Partnerships: Can you partner with our family of vendors and the community in order to identify, create and promote special event opportunities for Sodexo?

• Social Media: Are you familiar with and a very capable user of social media platforms including Instagram, Facebook, Twitter, Snapchat, and TikTok?

We are looking for candidates who can:

• Prioritize multiple tasks:  Managing multiple projects and account locations

• Meet strict deadlines and due dates

• Work independently and as a team on wide range projects

• Train hourly staff in the area of customer service

• Identify internal/external customer needs and expectations

• Ensure that Sodexo and customer goals are aligned and met

• Educate and develop rapport with internal/external customers with a special emphasis on building a partnership with our client and our client’s marketing team

• Maintain marketing information on intranet, company, and/or client websites

• Create monthly marketing calendars and host events to engage student and employee participation

• Coordinate all unit marketing initiatives to drive sales growth and track results. 

Position Summary

• Supports growth by executing growth initiatives, including: Non-Mandatory Sales/Pricing/Retail & Catering/New Sales & Retention/eCommerce & Mutualized Promotions

• Executes cascaded plans intended to increase customer insight/satisfaction through Surveys/Focus Groups/Engagement Promotions and relevant technology

• Implements cascaded internal/external communication through Websites/Social Media/Innovation Sharing/Best Practices

• Supports program awareness through a physical presence at site

Qualifications & Requirements

Basic Education Requirement – High School Diploma, GED or equivalent