Manager 2, Regional Retail Food Service Operations Support

Sodexo is seeking an energetic, self-motivated Retail Manager  with a passion for innovation and excellence to join our retail team at Kent Hospital in Warwick, RI The Retail Manager will be an exceptional leader with the ability to direct, mentor, and retain a team with strong communication skills. The Retail Manager ensures smooth operations, delegates tasks, and ensures all customer and client goals are met and exceeded. This Retail role will be part of expanding business within Kent. The Retail Manager will oversee the grab and go coffee retail area. 

 

Shifts will be varied and weekend/ holiday rotations are required. 

 

We are looking for candidates who can:

• implement performance improvement and quality assurance programs targeted to improve customer satisfaction;

• monitor daily retail operations 

• monitor cafe

• interact with customers and the nursing staff;

• perform assessments, training, stocking/inventory of the retail areas; and

• perform some HR functions and direct supervision of hourly associates.

The ideal candidate will have the following:

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies

• Previous experience working in a high volume healthcare facility, a plus

• Supervisory or management experience a huge plus, preferably in health care, hospitality, and/or restaurants

Sodexo COVID Vaccine Mandate Details:

 

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service – 20%

• Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

• Provide effective communication for clients and customers to ensure excellent customer service.

• Effectively partners with client and Sodexo employees to drive successful outcomes.

• Complies with all client policies and procedures.

 

Operational Excellence – 40%

• Owns, drives, and measures operational excellence outcomes of Sodexo and client.

• Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

• Creates a continuous quality improvement culture that drives operational efficiencies.

• Drives change and creates a culture where change is embraced and operationalized. 

• Utilizes all operational processes to drive continuous improvement and celebrate successes.

 

Analysis & Decision Making – 20%

• Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

• Accountable for effective utilization of labor resources.

• Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

• Effective risk management by ensuring consistent regulatory and legal compliance. 

• Compliance with supply chain management requirements.

• Understands and effectively manages unit finances in the Sodexo budgets.    

• Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

• Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

• Effectively delegates operational responsibilities to appropriate individuals / positions. 

• Follows best practices in decision making to determine best solutions for the business. 

 

Safety – 10%

• Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

• Behaviors include:  Working as a team for safety  

• Communicating Effectively for Safety  

• Managing Safety Risks  

• Optimizing Human and Environmental Factors  

• Recognizing, respond and reporting incidents 

• Adherence to all operational safety practices and protocols

• Drives a safety culture throughout the team

 

Talent – 10%

• Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

• Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement – Bachelor’s Degree in a relevant field or equivalent experience

 

Basic Management Experience – 3 years

 

Basic Functional Experience – 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition