Operations Support Specialist

The Healthcare Technology Management (HTM) team is seeking a person that will perform administrative support/HR admin tasks and services to support effective and efficient operations of  our  business. This role will support our Operations and Field Service teams throughout the US. The successful candidate will  ensure we are executing our people initiatives, supporting our operation &, provide great internal customer support while driving functional excellence and process improvement.   Both positions are located in the Chicago area to support our current growth.

This role provides HR/onboarding support  to the field accounts as well as Executive Admin support to HTM Leadership.

Typical duties/responsibilities to include:

• Process each hired candidate through the pre-hire /onboarding requirements to include background checks, drug screens, immunizations, and division compliance requirements

• Provide administrative support with ordering commercial car/fleet program for division

• Coordinate travel arrangements, car rental, flight arrangements, including associated expense processing.

• Quality system admin support for new hire employees including profile set up and scheduling training assignments

• Executive admin functions include managing a busy executive calendar, meeting arrangements, and  various assigned projects.

The successful candidate will :

• Be proficient in Microsoft Office programs such as Word, Excel, and PowerPoint

• Demonstrate ability to prioritize, manage time, and multi-task effectively in a fast-paced environment using  excellent organizational skills

• Interact and maintain both internal and external relationships in a professional, confidential, and appropriate manner

• Have prior experience coordinating travel arrangements and use of corporate expense tools.

• Have proven ability to organize and prioritize tasks in a fast-paced, deadline-oriented, rapidly changing business environment

• Demonstrate ability to process a high volume of error-free detailed work in a short time frame

• Demonstrate ability to maintain a high level of confidentiality

Qualifications Requirements

• Excellent verbal and written communication skills.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

• Excellent organizational skills and attention to detail.

• Proficient with Microsoft Office Suite

• Prefer prior knowledge of TEAMs, One Drive,  & Smartsheet

Employees in Healthcare and Seniors are required to be fully vaccinated as a term and condition of employment at Sodexo no later than February 28, 2022, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal. 

After February 28, you must be fully vaccinated before you can start work.

Position Summary

The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.

Qualifications & Requirements

Basic Education Requirement – Associate’s Degree or equivalent experience