Operations Support Specialist

This role will support our Operations and Field Service teams throughout the US. The successful candidate will ensure we are executing our people initiatives, supporting our operations, and providing great internal customer service while driving functional excellence and process improvements.

This position is virtual/remote with travel as needed to support the segment.  The preference is for this candidate to live in or near Nashville, TN, but ultimately, the location is flexible. 

Typical duties/responsibilities to include:

• Process each hired candidate through the pre-hire/onboarding requirements to include background checks, drug screens, immunizations, and division compliance requirements
• Provide administrative support with ordering commercial car/fleet program for division
• Coordinate travel arrangements, car rental, flight arrangements, including associated expense processing
• Quality system admin support for new hire employees including profile set up and scheduling training assignments
• Executive admin functions to include managing busy executive calendar, meeting arrangements, and  various assigned projects

The ideal Executive Administrative Assistant will :

• Be proficient in Microsoft Office programs such as Word, Excel, and PowerPoint (advanced skills in Excel & PowerPoint are strongly preferred)
• Demonstrate ability to prioritize, manage time, and multi-task effectively in a fast-paced environment using  excellent organizational skills
• Interact and maintain both internal and external relationships in a professional, confidential, and appropriate manner
• Have prior experience coordinating travel arrangements and use of corporate expense tools
• Have proven ability to organize and prioritize tasks in a fast-paced, deadline-oriented, rapidly changing business environment
• Demonstrate ability to process a high volume of error-free detailed work in a short time frame
• Demonstrate ability to maintain a high level of confidentiality
• Have 2+ years’ experience supporting C-Suite personnel

Qualifications Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite
• Prefer prior knowledge of TEAMs, One Drive, & Smartsheet

Employees in Healthcare and Seniors are required to be fully vaccinated as a term and condition of employment at Sodexo no later than February 28, 2022, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal. 

Position Summary

The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.

Qualifications & Requirements

Basic Education Requirement – Associate’s Degree or equivalent experience