Preventative Maintenance Technician

Delivers service and support to our customers which includes Preventive Maintenance of PerkinElmer and/or Multi Vendor Products.  This support will include troubleshooting and repair of minor issues related to maintenance requirements and post maintenance testing.  Represents the face of PerkinElmer to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.

Duties and Responsibilities:

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate

• Drive toward zero service recalls

• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards

• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer

• Drive the leads of new service agreements, service agreement upgrades and instrument add-ons to existing contracts

• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades

• Maintain updated documentation around dispatch, inventory and service support functions of the job

•  Perform timely uploads and downloads of required data to ensure the integrity of service system(s)

•  Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.

• Manage appropriate levels of inventory to ensure adequate supply and records are maintained

• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer

• Display exceptional written and verbal communication skills and actively interface with peers and customers

• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources

• Seek higher level certification through participation in company sponsored training & development offerings

• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..   

Basic Qualifications:

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related military experience.

Preferred Qualifications:

• Bachelor’s degree

• Experience using Microsoft 365

• Exposure to analytical equipment and/or lab environment

• Knowledge of laboratory safety practices

• Certification of company training on equipment

Other Requirement:

• Strong interpersonal skills; team player with customer satisfaction focus

• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

• Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role

• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.

• Must have a valid driver’s license; While performing the duties of this job, the employee must always safely operate a motor vehicle .

• Must be able to remain in a stationary position more than 25% of the time.

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.

• Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. 

• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. 

• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

• Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Benefits to working for PerkinElmer:

Backed by an 80-year history rich in innovation, PerkinElmer is a long-time leader and pioneer in the scientific community. We hire talented, committed and driven people and strive to create a work environment that brings out the entrepreneur in all of us. Benefit packages include: Medical, Dental and Vision; Health Savings Accounts, Flexible Spending Accounts, Health and Wellness Programs and Incentives; Employer Matching 401(k); Tuition Reimbursement; Professional Development; Maternity and Paternity Leave; Paid Holidays and Personal Time Off; Life and Disability Insurance; and Work/Life Balance.