Project Coordinator 1

Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1+ years’ experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers. 

Attention to detail, time management, and prioritizing daily work are critical to success in the role.

Duties & Responsibilities 

• Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs 
• Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment 
• Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info 
• Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution 
• Ensures that all client requests are handled in a timely manner 
• Work with various internal and external data partners to ensure accuracy
• Works with creative team on campaign development 
• Maintains high quality control procedures and make recommendations as necessary for improvements 
• Ensures all processes are documented 
• Strong communication and administration skills are essential 
• The ideal candidate would be a self-starter and would require minimal direct supervision 

Technical Requirements 

• Basic Microsoft Office applications (MS Word, Excel) 

Preferred Qualifications 

• 1-5 yrs. customer service experience preferred 
• Strong interpersonal, written, and verbal communication skills 
• Ability to work effectively in a cross functional dynamic team environment 
• Ability to maintain positive, professional demeanor at all times 
• Attention to detail
• Salesforce experience is a plus